Help & FAQs

Help & FAQs

Find quick answers in our Help & FAQs page. We cover orders, shipping, returns, account access, and more in one easy place.

Fast answers

Use our Help & FAQs to solve common issues fast. Browse clear steps, simple tips, and helpful details without waiting.

Need more help

If you still have questions, contact our team. We are here to make your Help & FAQs experience simple and stress free.

Everything you need to know before you order.

1
When will my order be dispatched?

All orders are dispatched within 1-2 business days.

2
How long does delivery take?

We ship worldwide. Estimated delivery times vary by destination:

  • United Kingdom: 7–10 business days
  • Europe: 7–14 business days
  • Rest of world: 10–20 business days
3
What's your return policy?

Not loving it? Return it within 30 days for a full refund. Items must be sent back to us.

4
How do I track my order?

Once your order ships, you'll receive a confirmation email with tracking details.

5
Do you offer discounts on multiple items?

Yes - select products offer Buy 2+, Save 10% automatically at checkout. Look for this on individual product pages.

6
What payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Discover, Diners Club, and Elo.

7
I have a question about a specific product - where do I find it?

Check the FAQ section on that product's page first - most product-specific questions (how to use it, what's included, who shouldn't use it) are answered there.

8
Still need help?

Email us at hello@nourva.co and we'll get back to you.